1.  What is RunRunFresh? 

We are a convenient online marketplace that connects you and your local shops. These shops can be your everyday shops in the local market such as, but not limited to, meat, seafood, vegetables, fruits, organic products, pharmacies, alcohol and drinks etc. 

At RunRunFresh, we believe everyday grocery shopping should be no queues, no long distance walking, no carry bags, no hassle. You can buy all your daily needs in just a few finger tips and your order will be delivered to your door within 60 minutes, or at your selected delivery time.

2.  How does RunRunFresh work? 

It’s really simple. With just a few clicks you can see all available stores in your zone, you can compare prices, products and you can order from as many stores as you like. Our platform provide you with shops details, products, prices; customer reviews and more. 

Choose items from any shop or multiple shops, confirm your order, enter your address and payment details, then your order will be delivered to you as quickly as possible.

3.  What kind of shops are listed on RunRunFresh? 

We have many variety of shops to fulfill your daily shopping needs in your selected zone; needless to say we are constantly adding shops to provide you with even more variety.

4.  How are my groceries delivered to me? 

We have dedicated staff in your selected zone to collect and to deliver your order to your doorstep.

5.  What are the payment methods? 

We accept PayPal and all major credit card payments. After selected your preferred payment method you will be redirected to the secure payment page, just follow simple instructions and once payment is confirmed, your order will be transmitted to our vendor(s) for preparation. 

However, please feel free to tip our delivery personnel if you appreciate our service.

6.  Is there a delivery charge? 

We charge HK$20 for all our delivery order. 

7.  Is there a minimum order value? 

 Our general minimum order value is HK$85.  

8.  Do you charge the same price as the shops in the markets? 

All prices shown online are set by individual shops. We do encourage all shops to always use the same pricing online and at the shops, but there could be exceptions sometimes. However, we do monitor those prices online and compare with the shops on regular bases.

9.  How can I collect my order? 

Your order will be delivered to your address as per your instruction. For walkup buildings, we encourage you to meet our deliver staff on the ground floor, or we might charge additional fee for the delivery. Our driver will contact you a few minutes before their arrival.

10.  How is my order prepared? 

All our vendors take great care to your order. We then collect all items from your selected vendors and deliver to your address as quickly as possible.

11.  What if something is wrong with my order? 

We offer great care to all customers’s orders and we have a dedicated team that monitor all delivery activities. We do understand that sometimes things might go wrong. In the rare case that this happens, you can always contact us at support@runrunfresh.com or XXXXXXXX. 

If you are missing items from your order, please contact us immediately and we will resolve this according to the situation.

12.  What if my order is late? 

Sometimes things do go outside of our control, and, traffics can cause delays. Please feel free to contact support@runrunfresh.com or XXXXXXXX if your order is not delivered within our suggested time. Where we can, we will always try to keep you posted on any late issue.

13.  What if I am not around when the delivery staff arrives? 

Our driver will always try to call you if there is an issue once they reach your delivery address. If they are unable to get hold of you, our customer service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates. 

If we cannot contact you and are unable to deliver the order, our delivery driver will leave your items with the security/reception at the lobby.  If none is available then we will try our best to wait for up to 10 minutes before leaving the area to complete the next order. In this event we are afraid that you will still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

14. What if there is rainstorms or typhoons? 

We care about our customers and orders.  Our staff safety is also our concern.  In the event of red or black rainstorm, and typhoon signal No.8 or above.  We have no choice but to suspend our operation. 


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